This Privacy Policy explains how 11jj collects, processes, stores, and protects personal data belonging to players and visitors on 11jj.bid. Your privacy matters to us — this document is written to be clear, not just legally complete.
These principles summarise how 11jj approaches your data. The full legal detail is contained in the policy sections below — these cards are the plain-language version.
This Privacy Policy (hereinafter referred to as "Policy") is issued by 11jj (hereinafter referred to as "11jj", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at 11jj.bid. This Policy describes how 11jj collects, uses, stores, and protects personal information from players, visitors, and all other individuals who interact with the 11jj platform.
By registering a player account, depositing funds, or otherwise using the 11jj platform — whether accessed from Karachi, Lahore, Islamabad, Faisalabad, or any other location — you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein.
For the purposes of this Privacy Policy, 11jj acts as the data controller in respect of all personal information collected from players and visitors through the 11jj.bid platform. As data controller, 11jj determines the purposes and means by which personal data is collected and processed.
All data protection enquiries, subject access requests, and complaints relating to 11jj's data handling practices should be directed to our support team via Live Chat on the platform, or by email to the address provided in Section 14 of this Policy.
11jj collects personal data through several channels during the course of the player relationship. The categories of data collected, the source of collection, and the purposes served are summarised in the table below.
| Data Category | Examples | Source |
|---|---|---|
| Registration Data | Full name, date of birth, Pakistani mobile number, chosen username | Provided directly by the player at registration |
| Identity Verification (KYC) | CNIC copy, proof of address, selfie or liveness check | Provided by the player upon KYC request |
| Financial Data | JazzCash/EasyPaisa account number, bank account details, transaction history | Payment processor integration and player input |
| Usage & Behavioural Data | Games played, bets placed, session duration, pages visited, bet amounts | Automatically collected via platform activity logs |
| Technical Data | IP address, device type, operating system, browser type, geolocation (country level) | Automatically collected via server logs and cookies |
| Communications Data | Live Chat transcripts, email correspondence, support ticket content | Generated during player-support interactions |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cooling-off periods | Provided by the player via account settings or support |
11jj does not intentionally collect sensitive personal information beyond what is strictly required for identity verification and fraud prevention. Where CNIC or similar identity documents are requested, these are processed securely and retained only for the period required by applicable law.
11jj uses the personal data described in Section 3 for the following specific purposes:
11jj processes personal data on one or more of the following legal bases, depending on the specific processing activity:
11jj does not sell, rent, or transfer your personal data to third parties for their own independent commercial purposes. Personal data is shared with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose:
All third-party service providers engaged by 11jj are contractually required to implement appropriate technical and organisational measures to protect personal data and are prohibited from using it for any purpose beyond the specific service being provided.
11jj uses cookies and similar tracking technologies to operate the platform, maintain login sessions, remember player preferences, and gather aggregate analytical data about how the platform is used. The following categories of cookies are deployed on 11jj.bid:
You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from using core features of the 11jj platform, including the ability to log in and manage your account.
11jj retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.
11jj implements a range of technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:
Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Players are responsible for maintaining the security of their 11jj login credentials and should report any suspected unauthorised access immediately via Live Chat.
Players and visitors have the following rights in respect of their personal data held by 11jj. These rights may be exercised by contacting 11jj support via Live Chat or email at any time.
11jj will respond to all valid data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to the requesting individual. Note that certain rights are subject to limitations where retention is required to comply with applicable legal obligations, including AML and financial record-keeping laws.
The 11jj platform is strictly restricted to individuals aged 21 years and above. 11jj does not knowingly collect or process personal data belonging to minors. If 11jj becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted promptly and the associated account will be immediately closed.
If you believe that 11jj may have collected data from a person under the age of 21, please contact our support team immediately via Live Chat or at the email address listed in Section 14 so that the matter can be investigated and resolved without delay.
In the course of providing services to players in Pakistan, personal data may be transferred to and processed in jurisdictions outside Pakistan. Such transfers occur where 11jj engages third-party service providers — including game content studios, KYC verification providers, and infrastructure partners — whose servers or operations are located in other countries.
Where personal data is transferred internationally, 11jj takes appropriate steps to ensure that the recipient applies equivalent standards of data protection, including through contractual safeguards. 11jj does not transfer personal data to jurisdictions that do not provide an adequate level of protection without implementing appropriate protective measures.
11jj may update or revise this Privacy Policy from time to time to reflect changes in the platform's data practices, applicable law, or regulatory requirements. The revised Policy will be published at 11jj.bid/privacy-policy with an updated effective date.
Where changes are material — meaning they significantly affect how 11jj processes your personal data or your rights in relation to that data — registered players will be notified via a prominent notice displayed upon login to the 11jj platform. Continued use of 11jj following notification of a material change constitutes acceptance of the updated Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the way 11jj handles your personal data, please contact us through the following channels:
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