11jj Privacy Policy

01 Introduction

This Privacy Policy (hereinafter referred to as "Policy") is issued by 11jj (hereinafter referred to as "11jj", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at 11jj.bid. This Policy describes how 11jj collects, uses, stores, and protects personal information from players, visitors, and all other individuals who interact with the 11jj platform.

By registering a player account, depositing funds, or otherwise using the 11jj platform — whether accessed from Karachi, Lahore, Islamabad, Faisalabad, or any other location — you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein.

02 Who We Are — Data Controller

For the purposes of this Privacy Policy, 11jj acts as the data controller in respect of all personal information collected from players and visitors through the 11jj.bid platform. As data controller, 11jj determines the purposes and means by which personal data is collected and processed.

All data protection enquiries, subject access requests, and complaints relating to 11jj's data handling practices should be directed to our support team via Live Chat on the platform, or by email to the address provided in Section 14 of this Policy.

03 Personal Data We Collect

11jj collects personal data through several channels during the course of the player relationship. The categories of data collected, the source of collection, and the purposes served are summarised in the table below.

11jj does not intentionally collect sensitive personal information beyond what is strictly required for identity verification and fraud prevention. Where CNIC or similar identity documents are requested, these are processed securely and retained only for the period required by applicable law.

04 How 11jj Uses Your Personal Data

11jj uses the personal data described in Section 3 for the following specific purposes:

• Account Creation and Management: To register, verify, and maintain your 11jj player account, including processing your login credentials and managing your player profile.
• Payment Processing: To facilitate deposits and withdrawals via JazzCash, EasyPaisa, Raast, HBL, UBL, and Meezan Bank. Financial data is shared with payment processors only to the extent necessary to complete transactions.
• Identity Verification (KYC): To comply with anti-money laundering (AML) obligations and verify that all players meet the 21+ age requirement before withdrawals are processed.
• Platform Personalisation: To tailor the 11jj experience based on your gaming preferences and usage patterns — for example, displaying relevant game categories or personalised promotional offers.
• Responsible Gaming: To monitor account activity for signs of problem gambling and to enforce player-set limits, cooling-off periods, and self-exclusion requests.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Legal Compliance: To comply with applicable laws, respond to regulatory requests, and fulfil obligations under relevant gaming compliance frameworks.
• Customer Support: To respond to player enquiries, complaints, and support tickets via Live Chat and email.
• Communications: To send transactional notifications (e.g., deposit confirmations, withdrawal updates) and, where consent has been given, promotional communications about 11jj offers.

05 Legal Basis for Processing

11jj processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing is required to perform the contract between 11jj and the player — i.e., to provide the gaming services, process payments, and maintain the player account.
• Legal Obligation: Processing is required to comply with applicable law — including AML regulations, age verification requirements, and reporting obligations to competent authorities.
• Legitimate Interests: Processing is carried out for 11jj's legitimate business interests — including fraud prevention, platform security, and internal analytics — provided those interests are not overridden by the player's fundamental rights and freedoms.
• Consent: Where processing is based on consent — for example, for marketing communications or optional personalisation features — 11jj will obtain your prior, explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

06 Data Sharing & Third-Party Disclosure

11jj does not sell, rent, or transfer your personal data to third parties for their own independent commercial purposes. Personal data is shared with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose:

• Payment Processors: JazzCash, EasyPaisa, Raast, HBL, UBL, and Meezan Bank receive the financial data necessary to process deposit and withdrawal transactions.
• Identity Verification Providers: Third-party KYC service providers may process identity documents on 11jj's behalf for the purpose of age and identity verification.
• Game Providers: Certain game studios and content providers may receive pseudonymised session data for the purpose of game delivery, RTP validation, and technical support.
• Analytics and Security Providers: Service providers engaged in fraud detection, platform analytics, and cybersecurity may process technical and behavioural data to support platform integrity.
• Regulatory and Legal Authorities: 11jj may be required to disclose personal data to competent regulatory authorities, courts, or law enforcement bodies where required to do so by applicable law.

All third-party service providers engaged by 11jj are contractually required to implement appropriate technical and organisational measures to protect personal data and are prohibited from using it for any purpose beyond the specific service being provided.

07 Cookies & Tracking Technologies

11jj uses cookies and similar tracking technologies to operate the platform, maintain login sessions, remember player preferences, and gather aggregate analytical data about how the platform is used. The following categories of cookies are deployed on 11jj.bid:

• Strictly Necessary Cookies: Required for core platform functionality, including maintaining your authenticated session after 11jj login. These cannot be disabled without impairing the service.
• Functional Cookies: Remember your preferences such as language settings, game lobby filters, and display configurations to improve your experience across sessions.
• Analytical Cookies: Collect aggregate, anonymised data about pages visited, time on site, and feature usage to help 11jj improve the platform. Individual player behaviour is not identifiable from analytical cookie data.
• Security Cookies: Support fraud detection and bot prevention systems that protect 11jj accounts and transactions from unauthorised access.

You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from using core features of the 11jj platform, including the ability to log in and manage your account.

08 Data Retention

11jj retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and Registration Data: Retained for the duration of the active account relationship, plus a period of five (5) years following account closure, as required for AML and financial compliance purposes.
• Financial Transaction Records: Retained for a minimum of five (5) to seven (7) years in accordance with applicable financial record-keeping requirements.
• KYC and Identity Verification Documents: Retained for the period required by applicable law, typically five (5) years from the date of verification or account closure, whichever is later.
• Support and Communication Records: Retained for two (2) years from the date of the last interaction, unless a longer period is required in connection with an ongoing dispute or legal proceeding.
• Behavioural and Usage Data: Retained in identifiable form for up to two (2) years; thereafter anonymised and retained for aggregate analytical purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

09 Security Measures

11jj implements a range of technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between the player's device and 11jj's servers.
• Encrypted storage of sensitive personal data, including hashed password credentials — passwords are never stored in plaintext.
• Role-based access controls that restrict internal access to personal data on a strict need-to-know basis.
• Two-factor authentication (OTP) mechanisms available to players for additional account security during 11jj login from unrecognised devices.
• Regular security audits and penetration testing of platform infrastructure.
• Automated systems for detecting unusual login patterns and transaction anomalies.

Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Players are responsible for maintaining the security of their 11jj login credentials and should report any suspected unauthorised access immediately via Live Chat.

10 Your Rights Over Your Personal Data

Players and visitors have the following rights in respect of their personal data held by 11jj. These rights may be exercised by contacting 11jj support via Live Chat or email at any time.

11jj will respond to all valid data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with notice provided to the requesting individual. Note that certain rights are subject to limitations where retention is required to comply with applicable legal obligations, including AML and financial record-keeping laws.

11 Children's Privacy

The 11jj platform is strictly restricted to individuals aged 21 years and above. 11jj does not knowingly collect or process personal data belonging to minors. If 11jj becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted promptly and the associated account will be immediately closed.

If you believe that 11jj may have collected data from a person under the age of 21, please contact our support team immediately via Live Chat or at the email address listed in Section 14 so that the matter can be investigated and resolved without delay.

12 International Data Transfers

In the course of providing services to players in Pakistan, personal data may be transferred to and processed in jurisdictions outside Pakistan. Such transfers occur where 11jj engages third-party service providers — including game content studios, KYC verification providers, and infrastructure partners — whose servers or operations are located in other countries.

Where personal data is transferred internationally, 11jj takes appropriate steps to ensure that the recipient applies equivalent standards of data protection, including through contractual safeguards. 11jj does not transfer personal data to jurisdictions that do not provide an adequate level of protection without implementing appropriate protective measures.

13 Changes to This Privacy Policy

11jj may update or revise this Privacy Policy from time to time to reflect changes in the platform's data practices, applicable law, or regulatory requirements. The revised Policy will be published at 11jj.bid/privacy-policy with an updated effective date.

Where changes are material — meaning they significantly affect how 11jj processes your personal data or your rights in relation to that data — registered players will be notified via a prominent notice displayed upon login to the 11jj platform. Continued use of 11jj following notification of a material change constitutes acceptance of the updated Policy.

14 Contact — Data Protection Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the way 11jj handles your personal data, please contact us through the following channels: